Terms of sale

All our prices are shown in euros, including all taxes (VAT included). Shipping costs are calculated and clearly displayed before you confirm your payment. We may change our prices at any time, but you will always pay the price shown when you place your order.

Ordering and secure payment The process is simple: add your products to the cart, enter your details and choose your delivery method. Payment is 100% secure by credit/debit card, Apple Pay, PayPal.... Your order is confirmed as soon as payment is received.

Shipping and delivery We prepare and ship your orders within 1 to 3 business days. Delivery times then depend on the carrier you chose at the cart stage. If something unexpected delays delivery, we will keep you informed by email.

Changed your mind? (Withdrawal) In accordance with the law, you have 14 days after receiving your parcel to change your mind. The product must be returned to us new, unused and in its original packaging. Once we have received and checked your return, we will refund you in full.

Warranties and conformity issues We care about the quality of what we offer. All our items are covered by the legal guarantee of conformity (if the product does not match its description) and the guarantee against hidden defects (if there is a manufacturing defect not visible at purchase). If there is any problem at all, write to us!

Your personal data Your information (name, address, email) is used only to prepare your order and provide proper follow-up. It will never be sold. You can ask us at any time to access, change or delete it.

A question or a dispute? These terms are governed by French law. If you have a problem with a StrateLab order, our priority is to find an amicable solution with you. Contact us directly at: contact.stratelab@gmail.com. Failing an amicable agreement, the French courts shall have jurisdiction.